lS
louisa S

1 reviews | Active since Feb 2013

30 May 2017, 09:40

Anybody at work today?

<p>spent 20 min holding on for someone at Europ OR Tambo branch was put on hold and trf and we then decide to tty the manager. we phone back after it rings 35 times we get told not available so we then resort to head office - same story looking for Juan vd bank? After holding for nearly 12 minutes - not at his desk - really then why did you put us thru - seriously for wanting to hire an expensive upmarket car for 2 weeks you do not expect this type of service from one of the most reputable car hire companies - you guys are pathetic and your staff need training - what happened to can we call you back at least? Lets try AVIS!!!!!</p>

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Replies (1)
Europcar
Europcar's reply30 May 2017, 15:43
Official

Dear Louisa

Please accept our humble apologies for the inconvenience caused whilst attempting to reach us.

Kindly note we will immediately arrange that you receive a call back from one of our staff members.

Yours personally,

Europcar - Customer Service