An absolute disgrace!!!

This is the worst company I have ever come across. Do NOT hire a car from them. I had thought ours was an isolated incident, however, having read the posts here I can see that this is their modus operandi. My husband and I hired a car in the summer and as the office was closed, we had to use a drop-off service. We left the car in perfect conditions and took photos of the outside of the car as proof of this. The next day we get an email saying everything is fine and we owe them nothing. Four days later we get a strange email saying they could take up to thousands of euros of our card for damage to the car. They gave no more explanations at this time. Shocked and concerned, we phoned them, only to be told there was some unspecified ´cleaning´ damage to the car. We knew this was not the case and told them in fact we had received an email saying the car was fine. To say all of this spoiled the end of the holiday is no exaggeration. After about a month, and much insistence on our behalf, they send us some photos of the inside of a car which was not the one we had hired, with the front door pockets filled with dog food! We don't even have a dog and if we did, why we would empty the cans into them is anyone´s guess. In spite of writing repeatedly, we got no decent reply and sure enough, they took the money out. Never in my life have I felt so cheated. I had thought this was a respectable company. Save yourself the immense stress and avoid EVER using this company. They are an absolute disgrace.