Afterservice

I rented a car in Nov/Dec 2021 through the insurance. That part, perfect. Got a perfect car, but... When I had to give it back, I took photos and left it (as suggested by them) at the panel beaters where they will pick it up. The car stood their for 4/5 days. Then a few days later I receive messages that I owe them more that R3000 for an invoice. Apparently for the windscreen that was cracked. I try to get an explanation from them for more than 4 months as the photos that I have and forwarded to them does not have a crack. Now I have been handed over because of an account that's in arrears! I don't receive any communication from anyone at Europcar for any questions I have. Now my credit record is influenced by this. If I had a choice, I will not do business with them ever again. Not worth the money or trouble.