Additional charges

I rented a car from Europcar from 9/9 to 16/9/23 in Cape Town airport. The was fine the price was competitive and I had heard some complaints about EuropCar, I travel a lot but had never used them so I decided to give them a chance. No issues with car or service until 1 week later I see that they deducted R 650 for a valet and R 122 for documentation. When I returned the car it was spotless inside and the out side was dirty as that week there were the storms in Cape Town. In over 40 years of renting cars this has never happened to me, that I get charged for valet a car not just washing. so when you look at the price from Europcar know that that is not the price that you will pay as they will add charges. Also when you query additional charges and ask for a refund their strategy is not answer but after 15 mails labeled reminder 1 reminder 2 etc. They eventually worked out that I was going away without a response. So customer service once you have handed back the car is non existent. except for the auto generated emails promising to answer your mail. Bottom Line for they are dishonest and will never use them again. So be aware no integrity on their side.