Account Handed Over

REF: ********** 54

Disappointing and bad faith from your Europcar Rand airport. I booked a car from the 28th Nov2017 until 28th Dec 2017, when the car was booked-in it was fine with no damages. I phoned the a few days about my deposit, that’s when I told the car had a few scratches and they would not refund me. I requested they send me pictures or take me to see the damages, instead my money was paid back. I thought it was the end of this issue but I guess I was wrong. On the 20th April I received a call from a guy named Khaya from Europcar and he informed me my account has been handed over to their collection department. I will not pay for something I didn’t do and for the mere fact that no one could provide proof of the damages. If this issue is not resolved I’ll escalate my complaint with the consumer protection.