Absurd amount quoted for damage I was not even aware of.

I had an insurance claim and got a loan car from Europcar for 30 days. There is a scratch (got photos) on the front right bumper.

I followed there procedure and notified Europcar that I am not sure where the scratch came from and my only logical reason is if was already there or if it was a pothole.

They have not communicated with me regarding price etc., and I received an email that quoted me R3340 for a scratch.

I have phoned and emailed various times and numbers (see below), and still no reply after two and a half days.

"*** (phones 3 times no answer and phone goes dead) *** (Got through to a lady and was unable to transfer me to claims) *** (Number was provided by service lady, and this number does not exists)."

It's **************** for the scratch, I have been InTouch with other panel beaters that is much more reasonable priced. I will fetch the car and take to a panel beater myself and pay 1 fifth of the amount for damage that was most probably not caused by me. I have tried everything but Europcar does not get back to me or reply my emails.

I will not pay an absurd amount that was not discussed with me, I am trying to resolve this in a reasonable manner but there is no communication from Europcar.

I am very disappointed with your service and communication.