Abram Phiri from Europcar is rude, arrogant and unprofessional

Abram Phiri - an arrogant mess! I hired a car via Economy Car Rentals and was given a Europcar voucher after securing the online booking by making a deposit with my debit card. I emailed Europcar head office to enquire whether I could use my debit card when fetching the car to settle the remainder of the payment and EUROPCAR assured me that so long as it's the same card I used to secure the payment, which in my case was a debit card. When I went to Europcar I was refused collection for not having a credit card until I showed them my email. They called Europcar and i was put through to a rude, dismissive, impolite, unprofessional Europcar consultant called Abram Phiri. During my explanation he cut me and interjected, " so what do you want from me? I'll simply repeat what they're telling you there." I asked for his name and repeated "Abraham." "Abram. I'm not Abraham!!!" He scolded. Plus I had to request his surname. Such an impolite appalling customer service!!!