A tale of polar opposites Europcar cities!

My company frequently hires Europcar vehicles for me as I transit between airports and smaller towns. I have received good service overall and have complimented one exceptional branch before. The latest has been from Mr Thobile at OR TAMBO returns. He is continuously upbeat, professional and efficient; that is what any passenger needs especially when chasing boarding time. Keep it up Thobile! My 3 stars are not for Thobile who is worthy of 5 stars, but unfortunately I can’t ignore the appalling customer service my colleagues and I continue to receive from KING SHAKA AIRPORT. I do not take kindly to atrocious customer service and King Shaka Europcar is skating on thin ice. Luckily for them, I got to experience it once over the phone, but their latest stunt today has got my blood boiling!!

Europcar SA, as you know that every branch bares your name and a bad potato will spoil the whole bag of good potatoes ultimately. I have been extremely satisfied with the great service all round, but if the rude personnel of King Shaka hiding behind; “you can call Head Office but there is nothing they can do for you as these are not national rules but something from our branch management and you WILL abide...”; are not properly dealt with then you ARE going to lose several customers in one go as it is ridiculous hearing complaints about one branch and myself having experience with the poisoned chalice.

Again, keep it up Mr Thobile from OR TAMBO returns, please share your service standards with the KING SHAKA AIRPORT branch.