TK
Tindall K

1 reviews | Active since Oct 2014

06 Feb 2017, 12:41

A DING WITH A ****

<p>We rented car from Eurocar on 5 January 2017 (acc no ********** 3) using my Discovery Vitality Discount. On returning the car I was shown a small dent on the front fender that I am convinced I was not responsible for (it is so minor that I believe I missed it on inspection - I did inspect it). </p> <p>Despite taking out a Super Waiver my short trip on the day ended up costing me R6062.49 (as opposed to a R700). The dent cost in excess of R5 000 to fix which I find unbelievable. </p> <p>So I learnt you do not just pay the Super Waiver of R3 630. There is also an assessment fee of R756.16, a claim fee of R879, a documentation fee of R85, a refuelling service fee of R20. </p> <p>WOW and we say government ****s small business. I think not! </p>

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Replies (2)
Europcar
Europcar's reply07 Feb 2017, 18:15
Official

Dear Mr Kruger

Thank you for bringing your query to our attention, please be advised that we are currently investigating the matter & will revert back to you as soon as possible.

Yours Personally

Calvin

TK
Tindall K's update20 Apr 2018, 08:46
Reviewer Update
Just to note that there was no resolution on this matter. Thanks Eurocar - you lost another client.