A company that only cares about the Money and not about the customer!!

Claim numb: ********** 30

On the 20th of Feb 2018, my husband and I were involved in a car accident which was not our fault. A truck drove into us while we were stationed and there was considerable damage. While we at the police station reporting the accident, I called road assistance. As we were in Grabouw the gentleman I spoke to told me there was no vehicle available to assist us as were were quite far and that we had to drive the damaged vehicle to the airport branch. I felt he did not care about our safety at all, as we had to drive 40km/hr on the N2, which is such a dangerous road to drive on. Our safety was defintely not taken into consideration! At the airport it was said we were liable for an amount of R20000 (damage liabilty) and that the amount would be refunded once the 3rd party had paid.

A week later we received an invoice of R412.20 for refuelling. They actually charged us for not refuelling the damaged car with extra admin costs. We we more worried about our safety than refuelling a damaged car. It is now one month later and we received an invoice of R21774, R1174 extra for the assessment fee. This was not communicated to us at all, when we collected the vehicle.

I honestly feel we will not be getting our money back as Europcar only cares about getting their money. When I contact people, they never in their office or are busy. I feel so lost as I do not know whats happening with the 3rd party claim. Has the 3rd party even been contacted??? It was defintely the fault of the driver of this company.

My husband received an email from Boniwe Zwelibanzi to ask what happened, he explained in detail and we even attached the accident report and asked what was the way forward, all we received as a "Thank you".

I have requested the assessment report as well as the total cost of damages, PLEASE can you send this to me!!

My husband works for a large French company who always uses the services of Europcar and for sure, you will be losing out on business now.

PLEASE CAN YOU ASSIST ME AND LET ME KNOW WHAT IS HAPPENING WITH THE 3RD PART CLAIM AND NOT ONLY SEND INVOICES DEMANDING PAYMENTS!!!

We are utterly dissapointed with your unprofessionalism.