3/4 FUEL TANK RECEIVED AND BILLED FOR IT.

Europcar KRAMMERVILLE I am appalled at the service I've received.

On the day I collected the rental car, I realised that the fuel tank had not been completely filled. Luckily I took a photo. I received the car at 3158km. The photo shows that at 3159km (1km more) the fuel tank was 3/4 full. I called the branch to inform them and the lady I spoke to said she would call me back but never did.

11 April 2019 - Upon returning the car I filled the car with fuel to the exact mark I had received it and explained the situation to Nkadimeng Moganedi and sent her the photo I took. She assured me there would be no problem and she would relay the details to the relevant department. Much to my dismay I have been charged R412 (a full tank of fuel) plus a R20 fee for a car I returned 3/4 full, the same as I had received it. I logged a query and my request for a refund has been denied without anyone having the decency to call me back or send me an email. Your customer service is DISGUSTING to say the least.