TK
Thulisile K

1 reviews | Active since Aug 2014

01 Jul 2017, 04:17

24 hours brach closed at king shaka

<p>I booked car hire at king shaka for the durban july weekend. This branch is a 24 hours brach however it's closed while we're waiting for our booked cars. The emergency call centre is not getting hold of anyone who can assist. I'm shocked and super disappointed.</p>

0
Replies (4)
TK
Thulisile K's update01 Jul 2017, 05:13
Reviewer Update

I've been speaking to Tsietsi at the call centre since 3am. He's been promising to call me back abd give feedback but nothing. It's now 5:13 and there's no communication still.

Europcar
Europcar's reply01 Jul 2017, 08:36
Official

Dear Thulisile

Thank you for bringing your query to our attention, please be advised that we are currently investigating the matter & will revert back to you as soon as possible.

Yours Personally

Europcar - Customer Services

TK
Thulisile K's update06 Jul 2017, 11:27
Reviewer Update

Still haven't been contacted and now my billing is incorrect. I really want to understand how can you say the place is open 24hours and stapp memners there don't know that.

TK
Thulisile K's update16 Aug 2017, 13:01
Reviewer Update
I guess they are still investigating this as I have not received any response.