EN
Engeline N

1 reviews | Active since Feb 2021

10 Jun 2023, 21:08

1st time bad service , Stay Away from this Company please

l had an accident on the 18th of May 2023 and king price arranged a courtesy car from Europcar and on the 09th of June 2023 l received a call as the car has been sold.I went to return the car and the attendant did the inpsection , off they let us go and got our replacement vehicle. On the 10th June at 20h34 l receive an email that reads as follows 'we have noticed that there is additional damage to your rental car which was not noted on the Quality Check System'

now l should complete the incident form about the damage l know about, I think its ********* for the damage to be only reported the next day , whereelse the vehicle was checked in my presence and no one raised that .

where is transparency in all this , it sounds like a ******* of my deposit surely

Am not even impressed with this low stance , where else you advise us to report to you any damages on the car before we leave as you do not accept delayed report of damages but you cant do the same to us .

0
Replies (1)
Europcar
Europcar's reply13 Jun 2023, 15:30
Official
Good Day 
We apologise for the experience you had with us. 
We have escalated your query to our Customer Services team to investigate. One of our agents will be in contact with you to provide feedback