DISAPPEARED DESPOSIT

I have been a frequent player at the online casino and haven't had any problems until a week ago when I did a deposit and my money just disappeared.

Been in contact with the casino via live chat and email. 1st I was told it takes up to 24hrs to resolve. Then after 24hrs I queried again then I was told to forward proof which I did, then again told 24hrs. Its now 9 days since the deposits and this is the standard reply I receive via e-mail daily:

Dear Lee,

Thank you for your email!

Please note that our specialists are still looking into having a resolution as soon as possible for you!

Once there is an update on the matter we will get back to you accordingly.

We wish to thank you for your patience and cooperation with this case and we appreciate your feedback!

With any more questions, please do not hesitate to contact the Europa Casino Support Team 24 hours a day, 7 days a week.

Best Regards,

Europa Casino

THIS IS UTTER BS!!!!