So much for the ART in the Eropa ART Shoes!!!

Quality Concern Regarding Boots Purchased from Europa Art

I am writing to share my experience regarding a pair of boots I purchased in October 2023 from Europa Art, which reflects a serious concern about product quality and customer service. During a recent trip, I intended to pack these boots for their winter season, but I discovered that the soles of both boots were broken. It's important to mention that these boots were bought during the summer months and were NOT worn in 2023. Therefore, they have effectively only been worn for one winter season (2024). Given their high cost of over R5,000, I expected a level of quality that would not lead to such issues after minimal usage. I returned the boots to the Europa Arts Clearwater store for evaluation. To my disappointment, I received a response from their Head Office stating they would NOT be repaired, replaced, or considered under warranty because the purchase was made over six months ago. However, there is no disclaimer indicating a 6-month warranty on the shoes from their brand, which seems unreasonable given the price point. Since these boots have barely been worn, I believe this decision did not appropriately address the situation. I then wrote to their head office requesting a reconsideration of their decision regarding my boots, and I was met with the same response, citing policy. As a loyal customer of Europa Art, I've purchased multiple pairs of boots over the years, some dating back to 2015, which have remained in excellent condition. I take pride in my relationship with their brand and trust in the quality of their products. Therefore, settling for such a response regarding a costly item that has seen minimal use is unacceptable. Can you please help? I realize that many of us believe in this brand and have had our complaints met with disdain. Regards, Zamalotshwa Thusi. I