Refund or replace the shoes

On the 31st January 2023 I bought R4000 DNKY shoes from the Menlyn branch.

Exactly on Saturday the 18th Feb 2023, I wear this shoes, drove 30 minutes distance as I got off my car, I see scratches right on top of one of the shoes. (So called leather) 🙄

On the 22nd Feb I go to the store to show them the condition of the shoe and seek assistance because clearly it means the quality of the leather and the shoe is not of great standard if it can occur such damage while driving, the is no way a shoe can be so fragile.

1. The ladies told me that DNKY is not their brand and is exported so it’s hard for them to know the quality of the brand. (Disappointing much)

2. A call was made to their head office repairs in my presents and I was told to live the shoes and slip as they will be taken for inspections and fixing.

Saturday the 25th Feb I received an sms saying my shoes are ready for collection. To my surprise am given a note saying that the is no factory fault and I cnt be help.

On the 27th Feb, I emailed Europa customer service department and on the 28th Feb I emailed DKNY customer service. Didn’t respond any feedback on follow up on my request from DKNY just an individual named Kristin acknowledging my email till to date 10 September. On the 2nd March Lana Jankulovski responded to me with the below email.

Good day, Thank you for informing us about your current situation with your purchase. Please note that after the shoes had been assessed, this is unfortunately seen as a wear and tear on the item. As you had mentioned that the shoes had only been worn for a short period of time, please note that any sort of scuff or bump that might have occurred during that time, will have an effect on a shoe. Scuffs and bumps on different surfaces will affect all types of material and this is not seen as a quality issue or factory fault within the product. As we would like to try and assist further in repairing this for you, this will however damage the shoe further, due to how the shoe has been scratched on the toe tip. We apologize for not being able to assist further Kind regards,

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Am so annoyed.