Poor quality on their “premium brands”

Europa art menlyn is refusing to refund me for a scarf I purchased from their online store on a Sunday evening, collected from their menlyn store on a Thursday because I had an early morning on Saturday. Around 10am of that morning I look at the scarf and I see a really bad line and i quickly went to the car and took it off as we know this brand is famous for counterfeit and I didn’t wanna look like I was wearing a counterfeit scarf. Reached out to their customer service and even asked if they would consider and partial refund for me to keep the scarf, they offered a ridiculous R200 which I obviously refused and took the scarf back to their store as they suggested. Long story short they won’t refund me because the threads on the scarf are due to “wear and tear” really?? How long did I have the scarf for for you to justify your excuse?? They also say that the scarf has make up stains therefore I did use it. I never said I didn’t wear the scarf I even mentioned the make up stains on my initial email because I did not buy the scarf with the intention to return it,my only issue with the scarf is the quality for the price I’ve paid. If it’s threading with few hours of first wear what is it gonna look like after wearing it 3 times?? @EuropaArt I WANT MY MONEY BACK!!! You pride yourself in selling “premium brands “ yet your level of service is disgusting. You have your scarf back now refund my money so I can go buy from a better store,that has better customer service.