Poor Customer Service

<p>My name is Cynthia Motebele: Contact: ********** / ********** </p> <p> </p> <p>I bought a shoes on the 13/01/2017 for R1790.00. I wore the shoe one day and the bead from the shoe fell off. I contacted the store on Monday the 16/01/2017, spoke to the supervisor, his name is Evan. He advised me to bring the shoe back of which I did. I told him that im not happy about paying R1 790.00 for a shoe and after a days use the bead fell off. He said he's going to take the shoe to his Head office and hear what they say. On the 24/01/2017 I received an sms saying the shoes was received for repairs. I kept on making a follow up with Evan to check if he received any feedback from his head office.</p> <p> </p> <p>last friday the 27th, Evan told me that the head office says they cannot give me another shoe, or refund my money because they fixed the shoe which I must come and collect. I am not happy about this because I cannot pay so much money for a shoe which must be repaired after 1 use. the reason I refuse to take the same shoe back and I do not want to experience the same problem whereby I must send the shoe for repairs.</p> <p> </p> <p>I have agreed to take another pair of shoes for that value, but they refuse and insist that I take the same pair as it is repaired. R1790.00 is alot of money and I will not accept the same style of shoe as I have already had an experience and I do not have the time to run up and down repairing the shoe.</p> <p> </p> <p>Please help me with this. As a customer I have rights and the aforesaid store is refusing me my rights. Basically I will NOT accept the same shoe nor the same style again. They either refund my money or allow me to purchase another style.</p> <p> </p> <p>contact details for the store is ********** 975.</p>