No refunds, 1 year expiry to credit note

1) Last time I had bad experience: I bought 2 pairs boots, about R10 000 altogether. Too tight, so I was told send them to workshop and they will be stretched. Once returned, boots were ruined (wrinkles on surface), still too tight. I complained to website, they just told me to send to the Head Office, but when I asked if they have any replacement pairs in stock, they ignored my emails.<br> 2) I did not go back for about a year or more. Decided to take a chance on Saturday, bought over R5000 worth of shoes. One was not comfortable, so returned it 2 days later. I chose another pair. I was told that the R400 difference cannot be refunded, AND it expires after 1 year. If it was more I would have had to pay in the difference, at least they can refund if they owe me. I don't want any more shoes from Europa, to avoid the bad service. I complained on the website, I was told by Clarissa that if I am not happy with this I am more than welcome to take this up with the Consumer Protection Council. The worst customer service I have ever had from anywhere!!!