Gross negligence

I am absolutely livid with the oversight of my instructions for my order. I placed an order for a Karl Lagerfeld jacket for my husbands birthday and put the option down as a collection in Sandton. I also put a comment saying its a gift and can it be wrapped. The jacket was delivered straight to my husband, unwrapped, not in a bag or anything. And it isnt even his birthday yet. How the hell can you guys be so careless with your customers orders?!!!!