Europa art quality of shoes disappointing

I bought winter boots for almost R5000, having spent that much you would definitely believe and trust that the quality is on par and they would last for very long and the wear and tear to expect will be soles being worn off.

I can count the number of times I have worn the boots because it’s winter boots and now they have this big crack on the sole on the 1 which I have sent a complaint to the customer complaints with pictures and I am still waiting for the response.

I am so disappointed in the quality of the shoes