Bad Service

On 14/09/2019 I bought a pair of shoes for my partner as a gift. He only wore the shoe for the first time once now in 2020. When he took off the shoe he realized that where the heel is joins the leather there is a fault not wear and tear. Luckily I still had the receipt and he took it back to their store at Canal Walk. Ingrid who assisted advised him that the shoe has to be returned 7 days from date of purchase. When we check their return policy it states the following:

"The product must be returned within six months from the date of purchase and a dated photograph of the defect taken at the date of delivery will be required. You can then elect to have the product replaced or repaired or for the purchase price to be refunded to you."

He loves the shoe and wants the same shoe but the treatment He received from Ingrid was appalling. She tells him that the shoe has to be taken to their factory in JHB which will take 7 days to reach JHB. She could not give him the turnaround time and he would just have to wait until they receive feedback from the Factory and then it will take another 7 days for the shoe to reach CT once they have made a decision.

The way he was treated you would swear He was asking for a refund, He just wanted the shoe and they could see that it is still new. I have pictures of the shoe and a copy of the receipt.

He can be called directly (Simphiwe Mdashe ***)