Poor quality equipment

The Eurolux insect ****er is absolute *******. I have purchased 2 and both have failed within the first 3 months. I posted this on the Eurolux Facebook site on the 11 January. The entire Facebook posts are below:

Eurolux - Lighting your way Hi Laurence, we apologise for this experience. Could you please provide us with more details on the products purchased? What is the name/code of the insect ****er, and where did you purchase these?

Laurence Slotow I purchased it at Plumbstead Electrical, Cape Town in November. This is the second one. The first one I just threw away. I do not have the model no with me. I have returned the unit to Plumbstead electrical in the hope of a replacement or rather a credit.

Eurolux - Lighting your way Thank you for making us aware of this, we will have our QC look into this. I believe that you have received your credit from the store.

Laurence Slotow The store has not contacted me but I will contact them.

Eurolux - Lighting your way Thanks Laurence. Please let us know if we can assist any further. Manage

Laurence Slotow I have contacted the store and the unit was returned to them not fixed.

Laurence Slotow I had to cut the cable to lengthen it and as I have cut the cable you claim that the warranty is now void

Laurence Slotow Where do you get the information that I have received a credit from the store?

Eurolux - Lighting your way Hi Lawrence, our rep that calls on the store informed us that the store had given you a credit. We do apologise for this inconvenience.

Laurence Slotow So what is the next step, now that you've apologised for the inconvenience?

Laurence Slotow Summer is mostly over and I have been without the device needed to help keep flies and similar insects at bay.

Laurence Slotow Good day, do you have any feedback for me?

Laurence Slotow Good day. What next?

Eurolux - Lighting your way Hi Laurence, since you have already received a full refund from the store, there is no further action required from our side? The product is no longer in warranty due to the cut cable.

Laurence Slotow I have received NO refund! I have received NO replacement. Please understand me when I say that I have received NO help.

Laurence Slotow I have received NO refund! I have received NO replacement. Please understand me when I say that I have received NO help.

So Eurolux does not care for its customers. So sad.