MB
Marianne B

1 reviews | Active since Jul 2013

23 Jun 2015, 18:42

Outstanding Customer Service

Earlier this year I purchased 3 ceiling fans for a new property. Upon installation I found that they were not operating as expected, and I reported it to the supplier. They immediately contacted Eurolux, and I received a call from Eurolux the same day. The technician (Pierre) came out the next day, and told me that he would replace all the fans for me. He made an appointment, and removed the existing fans, and then assembled and installed new fans, all with a smile. I am astounded by their customer service .. EUROLUX, YOU ROCK !!!

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Replies (1)
Eurolux
Eurolux's reply24 Jun 2015, 15:23
Official
Hello MarianneBidgood,

Firstly, please accept our sincere apologies for the inconvenience caused.

We would also like to express our sincere appreciation of your kind words - I will definitely pass on your message to Pierre.

Should you ever experience any problems with any Eurolux product, please contact me directly on: ***

Kind regards,

Shaun Bouchier
Director
Eurolux (Pty) Ltd