TH
Tony H

1 reviews | Active since May 2016

08 Jul 2020, 12:04

Eurolux Products do not seem to survive their advertised product life span :-(

Eurolux sells their 6W ES LED bulbs stating that their lifetime is 15,000 hours.

I write the date on every LED bulb I install and when it fails I calculate the hours the bulb was in use and then refer to the stated lifetime on the package.

Eurolux claim 15,000 hours an in reality it is only about 5,196 hours which is a third of the claimed value.

Their external light light fittings also have substandard weather seals which go brittle and perish in a short time span exposing the electrical components to moisture/rain. You also cannot buy a replacement seal for these fittings. Builders Warehouse reports they do not stock these replacement seals. You need to replace the entire fitting which means that Eurolux does not seem to have a high regard for the environment since they do not offer a service exchange for their defective products or facilitate the recycling thereof.

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Replies (1)
Eurolux
Eurolux's reply08 Jul 2020, 17:19
Official
Hello Tony,

We sincerely apologise for the inconvenience caused by your experience.

Our Quality Control representative will contact you on your number provided, to address your concerns and to make the necessary arrangements.

Kind regards,

Eben Kruger
Marketing Manager