JS
Jacques S

1 reviews | Active since Jun 2017

10 May 2018, 21:47

Disappointed at the product quality

I've purchased 5 X Eurolux 20W LED Floodlights. Of the 5 lights that I purchased 2 of them have stopped working and 1 has taken in water(even though it is a sealed unit) All within 5 months.

I've also purchased 3 Carbon filament bulbs at R70 per bulb. Also within a 5 month period I have has to replace 2 of them. Eurolux have always made good quality products. But now I'm sitting with 3 blown Floodlights (unfortunenately I dont have the slip anymore but I still have the products)

Please advise on what do I do from here...As I have spent some money on these products of your which seem to be failing...

0
Replies (1)
Eurolux
Eurolux's reply11 May 2018, 15:40
Official

Hello Jacques,

We sincerely apologise for the inconvenience caused by your bad experience.

Our QC Manager, Mr Patrick Stuckie, contact you on your number listed, in order to make the necessary arrangements.

Kind regards,

Eben Kruger
Marketing Manager
Eurolux (Pty) Ltd