PB
Pierre B
1 reviews | Active since Sept 2015
01 Sept 2015, 06:13
28W Candle Globe >50% Failure Rate
I bought 7 of the globes above in the past month and 4 of them have already failed. That is unacceptable failure rate.<br> <br> Pierre
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Eurolux's replyOfficial
06 Sept 2015, 12:41Hello Pierre1264,
Please accept our sincere apologies for the problems you have experienced.
I fully agree that this failure rate is unacceptable, and needs to be investigated.
Our Quality Control manager, Patrick Stuckie, will be calling you tomorrow to set up an appointment with you.
Kind regards,
Shaun Bouchier
Director
Eurolux (Pty) Ltd
Please accept our sincere apologies for the problems you have experienced.
I fully agree that this failure rate is unacceptable, and needs to be investigated.
Our Quality Control manager, Patrick Stuckie, will be calling you tomorrow to set up an appointment with you.
Kind regards,
Shaun Bouchier
Director
Eurolux (Pty) Ltd
Eurolux's reply06 Sept 2015, 12:41
Official
Hello Pierre1264,
Please accept our sincere apologies for the problems you have experienced.
I fully agree that this failure rate is unacceptable, and needs to be investigated.
Our Quality Control manager, Patrick Stuckie, will be calling you tomorrow to set up an appointment with you.
Kind regards,
Shaun Bouchier
Director
Eurolux (Pty) Ltd
Please accept our sincere apologies for the problems you have experienced.
I fully agree that this failure rate is unacceptable, and needs to be investigated.
Our Quality Control manager, Patrick Stuckie, will be calling you tomorrow to set up an appointment with you.
Kind regards,
Shaun Bouchier
Director
Eurolux (Pty) Ltd