Terrible customer treatment

Euro bride informed that I could customise my dress at no expense once it arrives in the country.

The dress arrived and I went for fittings.We duscussed the customisation which consisted of a strap.I was showed a strap that matched the dress beautifully

The next appointment was scheduled for two weeks later. A day before the appointment,I was told they cannot find the perfect strap.I agreed to,move the appointment to a later late.Two weeks passes again and I dont hear from them.I phone Kerrin to enquire,she thrn advises she will make contact with the work shop manager and get back to me.The weekend passes,Monday passes.I decide to make contact today early morning,I was told Kerrin is busy which I understood.I call back at 15h00 as she has not returned my call I hear the receptionist tell Kerrin I am on the phone,the receptionist comes back and says kerrin is in a meeting.

5 minutes,later,I receive an email stating that they have had difficulty finding a strap but they eventually did and it's too expensive they don't want me to pay. They suggested that I find my own and they will attached in.

I have spent over 20 000 on my dress,it the week of my wedding and I get told this.

Eurobride you service has been extremely bad. You have ****ed my joy.

Your door should shut down.