Terrible Customer Service @ Eurobride

Wow...Eurobride is really taking the cup with bad reviews, i'm also not happy with how they are ignoring my calls and emails. Been sending them emails since September and up now i am still waiting for my issue to be resolve. I paid for sleeves for my dress, a whole R2000 and when i collected the dress their consultant told me that i will get the sleeves closer to the time of my wedding since my weight might fluctuate. Now that my wedding is around the corner and i contact them for the sleeves , i'm being told by Kayla that it's been a long time they have to go through their archives to confirm payment, even after attaching all paid up invoices and the conversations i was having with their previous consultant called Nthabiseng. Now my calls and emails are being ignore, and am still waiting...