Still no response about my refund!

Extremely ****ed at Eurobride jhb, I hired a wedding gown in August 2017, later on decided to cancel as I feel that the hire fee is way expensive and would rather buy instead. I notified Eurobride in writing of my cancellation, but haven’t heard from them ever since! When I call I get told that my email has been forwarded to the headofffice, I mean really? It’s been close to a month now!

Talk about customer service, I mean thay are already going to take the non-refundable deposit, so how about I get paid what’s due to me?