Pathetic Customer Service

On the 14th July 2018 I had an appointment to fit wedding dresses at Menlyn Eurobride. When we arrived at 10:30 we were greated with 2 ladies who weren't friendly and it felt like we were unwelcome. The one lady asked to fill in a form and when we were escorted to the fitting area. We waited +-30min for the assistant that asked us if we wanted something to drink we asked for water and coffee and waited..... After an hour I went to the reception to asked what was going on, Natika then came and briefed us on how the process works and asked what I was interested in. I showed her a few pics from Eurpbrides website and she advise that these where couture pieces and they dont have it in store and I had to ask for these beforehand (which we weren't aware of and no one asked on the email). I then asked her to pull ball gowns so I can at least try something. After another 30min her assist brought 2 gowns that she took off the mannequins and I told her that I don't like them. And asked to call Natika so I can speak to her. She came and said she was speaking to head office the whole time to see what simular dresses are in store. I asked then if I couldn't go with her to see the dresses and she advised that "thats not the process" and they pick the gowns for me,which they think will suit me. I then said we have plans after the fitting (sould have ended at 12) and she is wasting my time as it was already 1 o'clock. She then went back to find dresses and I went outside to have a smoke. She had the audacity to phone me and apologized over the phone (not in my face) and said she spoke to head office to arrange free consultation and for the next consultation as well. She said that shes pulled dresses but dont think I will like them . I said I be there shortly. When I got back, I asked for one of the dresses on the mannequin and she pulled 3 others. From there the fitting was n bit more organized. I then told her I will send an email for the next appointment with the dresses I would like to fit with the prices aswell. An email was sent and no reply was received. My **** of honor Karla called the Monday 16th to speak to Natika and the receptionist said she wil ask Natika to call Karla back as she was not available . On the Friday 20th July, Natika phoned me and advised that they will have the dresses in four weeks. I then said that fine we would like to come again an fit the 5 dresses that I originally wanted and the 1 I liked in store. I asked for an appointment for the 18th of August 2018 which is 4 weeks. Karla then phoned on the 25th July to speak to Natika and once again she was not available amd left another message to return her call as she has not received any response on the email with regards to availability and prices. On the 27th of July Karla phoned AGAIN and same thing happened. Today on the 28th we phoned again and Natika answered the phone and Karla asked if there dresses will be available for the 18th August and she didn't apologize for not returning her calls and said that she wasn't sure if the dresses will be available on the 18th of August and said we must contact head office on Monday.

I would like someone from Management to contact Karla with regards to this complaint (I am not always available on the phone) and have a solution for us as I am the paying customer and willing to spend a big amount of money for the dress I want as Eurobride is the only bridal store that has the dress that I interested in. I am in the customer service industry and this is not customer service at all!!!

Hope to hear from you soon with a better attitude .