Not paying back the refundable deposit

<p>I hired a dress for my wedding at Eurobride and paid R1000 refundable which I was told I will get back after returning the dress , they sent me an email advising me that the refund will be paid back after 10-14 working days , up to today I have not received my refund, and it's going to a month now , I have sent numerous emails and no one is bothering to reply , I feel they are just **********ly *****ing from their clients by charging the refundable deposit when they clearly know they won't refund it . </p> <p> </p> <p>I don't think if I was advised in the first place that the deposit was not refundable, I wouldn't have hired the dress , a R1000 wouldn't have made a difference but it's because they lie about it and on top of that they don't respond to emails . This is such a disgrace for such a company . I want my deposit back as it was stated that it's refundable.</p> <p> </p>