Horrible Service

I would like to put in a HUGE compliant and I will be posting it on Hello Peter and facebook and everywhere I can because my experience with EuroBride Cape Town was unprofessional and absolutely unacceptable. I have always loved EuroBride and all the beautiful dresses, it was the only place I wanted to go and try on a wedding dress. I made an appointment about 3 weeks ago and was super excited, I had brides****s traveling from Wellington do be a part of my dress fitting. The morning of the fitting EuroBride called me to cancel, I asked what the reason for canceling was and the lady on the phone just said that they can’t take me today but I can make another appointment. So I asked to have one the next weekend and the lady on the phone said to me they are fully book but can take me Sep 2, so I took it. This past Saturday my brides****s again came all the way from Wellington to be a part of my fitting. My mom got Champagne for us and we went. I get to the store and knock and a lady comes out from the back. It looked like she was either having a private little party and someone was trying on dresses. I said to her “Hi, I have an appointment for 1:30,” she just looked at me and said “No sorry we don’t have any appointments for today.” I wanted to lose my mind. I said to her “there must be a mistake as I made an appointment for today about 3 weeks ago.” She said “Well we can’t take you as we are relocating at the moment.” I said to her “this is unacceptable as this is now the second time and I would please like to talk to a manger” and she said she was Johannesburg’s regional manager and started getting rude. She said she was there to help sort out situations like this one. AND then she said to me that they have been trying to call me all day to let me know they have to cancel ????? I said to her “I have not received one call and just a second ago you said you had no appointments for today.” So heartbroken and super disgusted in the service we left and she quickly closed the door and ran back to her Private party or dress fitting or whatever she was doing back there. I am so disappointed as I was so excited to try on a dress, it is suppose to be one of the happiest days in my wedding journey and it has been ruined twice now.. The way the lady handled the situation was SO unprofessional and I will never ever recommend anyone to go to EuroBride again. If that was really the regional manager then all the stores must have horrible service. It was really shocking the way I got treated as a bride. I hope this email finds the right people so that they can fix the service they give their customers before the store actually goes bankrupt. We believe in quality in our service and in our gowns. Lies Finding that perfect wedding gown should be the highlight of planning your wedding. Not from this store We take pride in being one of the premium bridal boutiques. Lies Regards, ...