EUROBRIDE - BRYANSTON - **** attitudes and not recommended to any bride! Unless you want to be disappointed!

This is what I sent to them.

Dear Eurobride,

I would just like to let you know that I will never send any business to your store again, you have the most pathetic service I have ever had from a supplier and your staff (Kayla in particular) has a very snotty attitude towards paying customers, I am not usually one to go back to a supplier to complain but seeing as I paid R12000.00 cash for my dress and it is my wedding day, I have the right to complain. I have never in my life felt so disheartened about a situation as I do now. You are supposed to make brides feel special through the whole process but no, instead you make it worse by having **** attitudes and not being helpful at all! I bought a dress from you in November 2018. We moved to New Zealand therefore I was/am not able to make arrangements to come to your shop myself. The consultant that helped me was Thabi. When I bought the dress it had loose buttons and straps from wear and tear and she said that will be fixed but alterations would be at an extra cost, which is completely understandable and fair. On your invoice it says NO VERBAL AGREEMENTS, yet Tubby made a VERBAL AGREEMENT. On my invoice it says alterations to be made closer to the wedding date, nowhere does it says the alterations is EXCLUDED. Maybe I should’ve checked Hello Peter before buying a dress from you, I will also be adding my review there and when anyone asks about Eurobride, you will definitely not have my vote nor will any of my friends, colleagues, or anyone I know vouch for you as a company. I never asked for free alterations to my whole dress, just for the buttons and straps to be fixed as it was wear and tear from different brides fitting them, which is pretty reasonable! When we asked to speak to a manager, Kayla said we can email them, there is no manager to talk to and head office doesn’t have a contact number, which I think is absolutely pathetic too as how do you not have a manager? Do the consultants just do what they want and no one manages them? Thanks for nothing Eurobride, you have made my whole dress experience miserable! But by reading the reviews on Hello Peter, you won’t even respond or try to rectify the situation. I hope no bride ever has to feel this way two months before their wedding! And if some of you are ladies who get married or have daughters who are getting married, may they never get the poor service that you as EUROBRIDE have given me!