Bad service/ don’t want to pay refund R6500

I came to the store looking to rent a dress in February 2020. I found a dress paid a rental deposit off 6500. When I left the store my husband was not happy about the price off the gown. I come back to the store within a phew minutes requesting a refund. They in a phew emails confirmed the refund will take 2-4 weeks since February. I have written confirmation they will pay me. It’s now June level 3 lockdown I am married already and they still have not paid me. Juliet the manager in charge is avoiding to state her case. I am in the store as I am typing this. My attorney sent a letter a phew weeks ago and they only got a reply today because I came to the store demanding answers. This shop is really disgusting when it comes to delivering a good service especially when it comes to refunds. Juliet the manager asked Britney the receptionist to send an email to my attorney because they only dealing with attorneys at this stage. The receptionist confirmed Juliet has to return to the store today before close off business let’s see if that happens. Women out there I urge you to really think carefully who you trust with your wedding dress. They will do anything to avoid talking to a customer. It’s been four months contacting them and sending emails back and forth. The store manager has no respect for company protocol receptionist to deal with their issues.