kK
kamohelo K

1 reviews | Active since Jul 2020

24 Mar 2023, 08:38

Horrible customer service given by a Whole Manager

With greatest disappointment and heavy heart to be writing this on top of the morning regarding the horrible and terrible experience I had last night at the restaurant with the manager, how she handled the whole situation was nothing professional but everything undermining and disrespectful and full of attitude and I will never rest till something is done and she gets to be put in a position where she handles herself and situations professionally, I'll stand by my word when I say I won't rest till something is done cos I know very well if we tolerate such it will definitely be the downfall of the restaurant, to the management team or directory please do something before it gets late or out of hand, the current late-shift manager treated me way too disrespectful.

Long story short , I went to the restaurant yesterday 23rd as I'm getting paid on the 25th just to get something to eat in the evening all by myself, ohk I was done with food requested a bill , the waiter assisted me trying to use the machine surely 3-4 times but there was no notification on my side same as her side that the money was received on her side as my card kept on saying "reached limit" then I went to check on my App we both realised it went out on from my account and we both saw it, she then tells me that usually happens we should give it few minutes for the money to reverse back in to my account then we will try again, I waited patiently, till I lost patient and asked for the manager .

Not the manager coming to me with her wrong conclusions telling me that there's no money in my account that's why it declined and even on her side it doesn't say anything, and that I don't have money into my account right in front of people, (deformation of character) , with her attitude, put all the slips down on the table one-by-one making making sure that I read all the messages on the slips as if me and her waiters never did.

Someday needs to address this please

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