Would you like some worms with your PIZZA?????

I bought two packets of Euraka Mills pizza base flour from Pick n Pay and when I opened the packet I found worms and webs in the flour it was absolutely disgusting!!!! So I emailed the customer complaints address that was on the packaging and Nina Steenkamp marketing manager of Euraka Mills rep**** to my email and apologized blah blah blah she said she would refund me honestly I couldn't be bothered about the R80 refund but what annoys me and makes me so angry is that she sent me the email on the 01/03 and to date I have received any reply from her.. I emailed her numerous times and no response. What happened to customer care??? It's so disappointing that the marketing manager is so unprofessional.