Etsy has ****** from me.

Etsy has ****** from me. I ordered an item on 28 October and paid for int'l shipping. It is 6 January today and I STILL HAVE NOT RECEIVED IT. This is not only poor service by the supplier, SwagUp, but poor service by Etsy's Trust & Safety function, with whom I opened a case. I was promised a full refund but it is nowhere to be seen. This. Is. Theft. Disgraceful.