Missing funds?

I have used Etoro for a while now, and not had a problem. I transferred some funds (as usual) from my South African Nebank account, this went through, I bought shares and then all of a sudden, a while after, I receive an email saying some of my funds that have been transferred to my Etoro account, are missing, and I need to deposit money right away. I, naturally, thought this was a ****... the money has left my bank account, surely this can be true. So I left it. I then receive an email saying my account will be closed as I don't have the funds. How was I able to buy shares if the money wasn't there? and then only 2/3 weeks later, get told i didn't in fact receive any money into my deposit account. This makes no sense! I had money, and I bought shares???? They were allocated!

Etoro blamed Nedbank, Nedbank blamed Etoro... and here we sit. No one can help me. What I do know, is the money, once again, has left my bank account, it was in my eToro account, and then it wasnt??? No one can tell me where it went.

Its difficult to chat to Etoro as they are an international company, but we have been emailing back and forth. Nedbank tells me everything is right on their side??

The problem here is not only is my money missing and NOBODY can help, I bought the shares at the price they were back then... when (if) this all gets solved, will I still get it at that price - or do I lose the money I would have gained by now?

Can someone in Etoro please help me????