WORST SERVICE EVER_ SO DISSAPOINTING

On 30 September I travelled from Capetown to Dakar. Landed in Dakar and received 1 of myb2 bags. The big bag missing. Reported, took me over 45 minutes to give details amd get a reference number , that's after waiting for more than an hour on luggage. In Dakar I was for more than 7 days and the Missing bag contained ALL my clothing from underwear to shoes to clothes for day and night for every day! Entire week in Dakar called for follow up. Probably out of 20 calls that week, they answered twice to say, call tomorrow again. Now I was sitting in Country with absolutely no clothes and everything else and Senegal is not easy to find affordable, good quality clothes. Yph have to pay decent money foe decent attire. From then to now, between my travel agent and myself we have had no feedback no help, no goncern whatsoever!!! But they want to advertise 6 years in a row they best elected Arlines. Really Now? What must I do? Where else do I post them on Social Media and they do not want to assist and help via the Normal channels.