Worst Customer Care...

I was misinformed by the Customer Care Department that after purchasing my flight ticket to Dubai from Johannesburg, I was not going to need to apply in advance for a VISA to enter the UAE. Upon further personal research, I realized that a VISA was infact needed before my travel. I called the airline back and the Agent was rude and advised me that it was my problem and I had to get the VISA on my own. This contradicted the first advise I was given. I mentioned to them that other airlines assist their passengers to get eVISAs, why not them? All I wanted was information regarding travel agents that would help in this regard as Etihad and Emirates only assisted customers holding their tickets. The nightmare continued when I tried to cancel the flight and I was informed that I would NOT get a refund of any sorts. I am disappointed at the lack of unprofessionalism that I had to deal with. As much as the Airline is not obliged to assist with VISA applications, they must at least give out correct information before their customers lose out on a lot of their money.