Worst airline to deal with. ******* that dont refund money owed

I am a father of 3 girls (twins aged 2years) and eldest daughter aged 6 years

i booked a return flight from dubai int. to king shaka int. with 1 stop in addis ababa

in July i got notified that they changed my flight plans with the original flight duration being 10 hours to a flight from durban to joburg then to addis ababa and then to dubai making the trip well over 20 hours waiting for transit flights

on the 30 July i spoke to a lady Lindiwe ndela of ethiopian airlines in Durban office who told me they cannot find me a suitable fright and offered me a refund on my return flights only which i happily agreed upon.

on 31 of july 2017 i have emails stating that she has processed my refund and that it will be refunded to my credit card that was used.

To date i have not received no refund and they now tell me that they cant give me a refund as its passed the flight dates, yet i have emails confirming the refund process on 31 july 2017.

now i get pushed from addis call centre to dubai then to south africa as nobody knows who or what the process is.

a thieving airline that i will never use again and ask people not to use. you will be safer flying emirates

if the airline wants to speak to me feel free to call me on (+971) 0 ********** 68