Worst Airline on Earth

Zero Customer Complaint Service. I have filed two complaints in December 2018 for being overcharged and experiencing bad service with Ethiopian Airlines, Reference numbers: ##974315## and ##974316##. To date (25 March 2019) I have received no response from the airline. I have also emailed their public relations office ********** to enquire about my two complaints as well as damaged luggage on 7 January and also received no response. That is three complaints that have gone unanswered for months now. I find it completely unacceptable that an airline can cheat their customers like this, destroy their luggage and still have the nerve to not even respond to complaints. I have submitted another complaint to them today about the above but do not expect any reply. Ethiopian Airline is the worst airline I have ever used and I have also noted several safety issues such as people allowed to walk around while flights were landing, baggage being left on the floor during takeoff and landing and blatant disregard for seat bookings i.e: my family of 8 (including small children) had to sit separately because they allowed anyone to sit anywhere on all 5 flights we took with them. My return flight from South Africa was supposed to be SA to Addis Abbaba and Addis Ababa to Bahrain. It was changed to SA to Adis Abba, Adis Ababa to Saudi Arabia and Saudi Arabia to Bahrain, but no one was notified about the change or the change in flight times. The entire South African compliment aboard the flight had to scramble all across the Saudi airport searching for the boarding desk which also changed, with no support from Ethiopian Airlines. This was after we were boarded last in SA because there were no seats! My biggest gripe is that the airline quoted me $70/person/total= $618 when I had to change the initial flight but then charged me double at 3am when we had to board the flight. Ethiopian Airlines are undoubtedly the worst airline I have ever used, they are completely disorganized and unprepared. They have no idea how to manage themselves and their staff and obviously do not communicate well with each other or their customers.