Very disappointed and disgusted traveller on Ethiopian Airlines

My family and I travelled to Saudia Arabia on the 25th September 2026 and returned on the 5 October 2026. We bought Zamzam in Jeddah which we clearly marked. Our Zamzam did not arrive at OR Tambo International airport. This seems to happen all the time with Ethiopian Airlines. Our Booking references are as follows: ***, ***, ***. I request that we be reimbursed if the airline does not find our Zamzam.. please treat this as urgent