Poor management in Luggage department

My wife and I traveled from Johannesburg to Addis Ababa, and our luggage, which contained essential items, we did not have for our whole trip overseas.

It has been over three weeks since I have emailed the airlines, and we have received no feedback or updates from the airline regarding our compensation. We have made repeated calls and tried to follow up, but no one answers our calls, and we have not received any form of communication.

This ongoing lack of response is both frustrating and unacceptable. As per the Montreal Convention (1999), we are entitled to compensation for the lost luggage for the duration of our trip, and we had expected this matter to be handled promptly. However, the complete lack of communication has made an already stressful situation even more difficult.