Poor customer service

On the 9 January 2019 - I had lodged a complaint about luggage bags being damaged on our flight back home from Cairo on the 05 January 2019. To date - I haven't received any acknowledgement, or feedback regarding the matter. I have followed up on numerous occasions without any response. I've tried contacting their offices in Johannesburg - it's unreachable. I have copied the email I had sent to the relevant parties I was told would assist me in resolving my issue - to date, no response - not even an acknowledgement of the mail received. I've escalated, and still nothing.

To: Tshifhiwa Mulaudzi , 'LPO' , Wellington Mbokane (Mr.) , ET Customer Relations , ********** and 1 more... Cc: YOHANNES YINEGRUTAL

‎24‎ ‎Jan at ‎10‎:‎09

Good day,

It is now the 24 January... Original complaint laid on 09 January 2019. I have not received any assistance... I did a follow up on the 22 January 2019, still no response or feedback. Can I please get a response from this organisation. I have never received such poor service. I will be sure to take my complaint further and highlight the poor service received from Ethiopian airlines!

Regards,