over 1 year still no refund

It is now over 1 year since i bought a ticket through Flight Centre.

Covid hit and we were offered a voucher or a refund.

I opted for the refund.

Until today I have not received my refund.

Flight Centre say it is Ethiopian Airlines

Ethiopian Airlines do respond to any calls or emails.

I have used Ethiopian Airlines them for travel personal and business for many many years.

I can't believe this is taking so long.