No email notification for flight bookings!

I booked flights for my daughter on the 6th of February 2019 and since then I am yet to receive the ticket details even though my bank account has been credited with the required amount. I received an online confirmation on the 6th of February but never received the email notification with the ticket details or the reference number for the booking.

I have raised the issue with their customer services department who seems to require a ticket number for my query when I have never received any automated email notification with the details the aforementioned they require. The Airlines must sort out these technical glitches because with Emirates immediately after the purchase I get my confirmation email? Dr Michelle van Heerden