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Ebrahim H

1 reviews | Active since Dec 2020

25 Apr 2024, 09:33

INSUFFICIENT AIRLINE COMPENSATION for lost baggage

One piece of my luggage was first logged as delayed baggage immediately upon arrival at the Destination Airport and then after almost three months only , was it re-classified as lost baggage ; ready for compensation . I must add too , that my bag was lost since my original Departure from JOHANNESBURG TO ADDIS , but inspite of that while I was still on my trip abroad the ' Incident fee of $100 US ' was not even made available , though it is mentioned so clearly on the Ethiopian Airlines Website ; so as to try to minimise the traveller's inconvenience . So eventually after 100 days I have only been compensated 40% of the value of the luggage lost ( $21 US per Kg ) . Though the Montral Convention ( 99 ) allows for a Maximum compensation of US $ 1730 per uggage item . Apparently there were many cases of Lost and Delayed baggage between Dec.2023 and Jan. 2024 peak season .

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Replies (2)
EH
Ebrahim H's update06 May 2024, 19:14
Reviewer Update
Be weary when travelling with Ethiopian Airlines , especially if your luggage is delayed or eventually it is declared as lost , ( which is more commoner that with most other reputable airlines ) . You will not be compensated with the US $100 Incident Fee , though it is advertised so clearly on the airlines' own website . You will, have to make your own means to buy the clothes , toiletries etc. that are delayed ( / lost ) . Then eventually they will only pay you out US $21 per kg of the luggage lost , irrespective of the actual value . So you will be inconvenienced , have to replace the lost items with your own money while still abroad and be very disappointed with the eventual payout by Ethiopian Airlines .
EH
Ebrahim H's update27 Aug 2024, 21:58
Reviewer Update
Ethiopian air does not reply timeously ever . Try *** or better ***