Horror airline - avoid at all cost

Horror airline - no customer service and no feedback.

Firstly, our luggage was lost on day 1 of our trip on 26 June 2022 and is still lost - it’s either in Addis Abeba or in Frankfurt - they are clueless.

Secondly, we bid on business class tickets which was unsuccessful. Yet they then presented us with business class tickets as we boarded the plane without advising us or giving us the option to accept, they just presented us with tickets and charged us!

Obviously the had empty business class seats so they just simply upgraded us at their will and charged us.

You cannot get anyone to help, I’ve been to the airport and the ticket office in town, but no one takes any interest.